Frequently Asked Questions

We only use customer information to process orders, and we only ask you for the information required to charge your order, ship your order, and update you about the status of your order.

We have no interest in giving away or selling your information. It simply will not happen. You also will not receive any marketing communications from us. We don't think our customers want that, and we'd rather invest the time and effort into making sure the OnlyTravelBags.com experience is as smooth as possible.

If you ever think that your account has been compromised, or if you receive communication from OnlyTravelBags.com that does not relate to an order or account confirmation, please let us know.

Yes.

We take security very seriously, and we do not store any credit card numbers.
We use industry-standard 256-bit encryption on every page that sends or receives information about you. This includes payment info (credit card #'s, etc.) and your personal info (address, phone number, password, etc.).

If you're unsure whether you're entering your info in a secured portion of the site, check your browser. Every browser will give you an indication as to whether or not a page is secure by displaying a lock somewhere, or highlighting the address bar in green, for instance. Check your browser documentation for specific details.

Payments are processed by a third party - PayPal, the leader in online payment processing. This benefits our customers by offering a wide range of payment options, as well as by providing the absolute cutting edge in security that can only be found at a service provider that specializes in online transactions.

If you have any concerns about security at OnlyTravelBags.com, feel free to contact us at security@onlytravelbags.com.

You do not have to create an account to order from OnlyTravelBags.com. Even if you do not create an account prior to creating your order, you will have the opportunity to return to OnlyTravelBags.com to view your order details.

Any charges will show up on your credit card statement as "The Maley Shops/OnlyTravelBags.com." Other information pertaining to your order may be included there as well, depending on your card provider.

We do our best to update the shipping status of your order as soon as tracking information is provided by the shipper. Sometimes, though, we don't get the information in time to process it before your items are actually delivered. You can always get in touch with us at shipping@onlytravelbags.com if you're concerned about the length of time between your order and receiving tracking info. We may be able to email it directly to you without you having to wait on your online account to be updated.

There are two major considerations when choosing a golf travel bag or case - level of protection, and level of convenience.

A hard golf travel case will offer the best in protection for your golf clubs, while a soft golf travel bag will offer the best in convenience. Then there is the Turtle 2 from GTB that cleverly combines the best traits of a soft bag and a hard case.

Our hard cases are made from super-rugged ABS plastic. They can withstand lots of abuse while your golf clubs remain protected inside. With a case, though, the tradeoff is a degree of convenience. Cases are heavier and bulkier than a soft bag. Wheels and handles help, but the size and weight of a case should be considered.

Our soft bags are very convenient to use and store. All of our soft bags fold and compress for easy storage, and they offer many features to help transport your clubs safely, including padding to protect club heads, and compression straps to secure your golf clubs in the bag so they're not just loosely packed. Soft bags also typically have several pockets for stowing extra gear and accessories. With some of our bags, you may be able to leave a piece of standard luggage home because of the extra packing space provided.

The Turtle 2 combines the best of hard cases and soft bags. The top of the bag, where club heads are situated in a packed bag, is made of the same rugged ABS plastic as our cases. The rest of the bag is lightweight, durable, foldable fabric. You also get several accessory pockets, just like the best of our soft bags. The Turtle is an excellent choice if you simply don't want to compromise security or convenience.

Any charges will show up on your credit card statement as "The Maley Shops/OnlyTravelBags.com." Other information pertaining to your order may be included there as well, depending on your card provider.

We accept:
Visa
MasterCard
American Express
Discover
PayPal

Yes.

We take security very seriously, and we do not store any credit card numbers.
We use industry-standard 256-bit encryption on every page that sends or receives information about you. This includes payment info (credit card #'s, etc.) and your personal info (address, phone number, password, etc.).

If you're unsure whether you're entering your info in a secured portion of the site, check your browser. Every browser will give you an indication as to whether or not a page is secure by displaying a lock somewhere, or highlighting the address bar in green, for instance. Check your browser documentation for specific details.

Payments are processed by a third party - PayPal, the leader in online payment processing. This benefits our customers by offering a wide range of payment options, as well as by providing the absolute cutting edge in security that can only be found at a service provider that specializes in online transactions.

If you have any concerns about security at OnlyTravelBags.com, feel free to contact us at security@onlytravelbags.com.

We are unable to offer free shipping to Alaska or Hawaii, even if the order is over $74.95, because we would lose lots of money, quite frankly. For anywhere in the continental U.S., shipping charges for all of our products are pretty uniform, and very predictable. The cost is not much different to ship a case or bag to Maine than it is to ship to California. However, to ship to Alaska or Hawaii could cost more than the item's cost.

Obviously, we wish we could offer free ground shipping to AK and HI, but because of the size and weight of our packaging, it simply isn't feasible for us to do so. Thank you for your understanding.

You do not have to create an account to order from OnlyTravelBags.com. Even if you do not create an account prior to creating your order, you will have the opportunity to return to OnlyTravelBags.com to view your order details.

There are two major considerations when choosing a golf travel bag or case - level of protection, and level of convenience.

A hard golf travel case will offer the best in protection for your golf clubs, while a soft golf travel bag will offer the best in convenience. Then there is the Turtle 2 from GTB that cleverly combines the best traits of a soft bag and a hard case.

Our hard cases are made from super-rugged ABS plastic. They can withstand lots of abuse while your golf clubs remain protected inside. With a case, though, the tradeoff is a degree of convenience. Cases are heavier and bulkier than a soft bag. Wheels and handles help, but the size and weight of a case should be considered.

Our soft bags are very convenient to use and store. All of our soft bags fold and compress for easy storage, and they offer many features to help transport your clubs safely, including padding to protect club heads, and compression straps to secure your golf clubs in the bag so they're not just loosely packed. Soft bags also typically have several pockets for stowing extra gear and accessories. With some of our bags, you may be able to leave a piece of standard luggage home because of the extra packing space provided.

The Turtle 2 combines the best of hard cases and soft bags. The top of the bag, where club heads are situated in a packed bag, is made of the same rugged ABS plastic as our cases. The rest of the bag is lightweight, durable, foldable fabric. You also get several accessory pockets, just like the best of our soft bags. The Turtle is an excellent choice if you simply don't want to compromise security or convenience.

We are happy to accept returns, and we will refund the original purchase price. All returns must be in the original unopened packaging and in new condition. Also, returns must be initiated within 14 days of receipt of the order.

If you need to return an order, please contact us at returns@onlytravelbags.com for details.

There are no restocking fees or other handling charges when you return an item to us. However, we are unable to pay the return shipping from you to us.

Warranty claims are handled by the manufacturers of the products that we sell. We do not have spare parts/wheels, and we are unable to provide repairs in the event that your item is damaged. However, if you would like assistance with contacting a manufacturer for information on warranty claims or replacement parts, we are happy to help - just email us at warranty@onlytravelbags.com.

Your bag(s) or case(s) will typically ship within one business day via UPS. When possible, your items will ship the same day that they were ordered, but this depends largely on the time the order is received. Orders are only shipped on non-holiday weekdays, so please keep that in mind when ordering later on a Friday or during the weekend. We'll begin processing your order as soon as it is received, but it could be the following Monday before it ships.

The shipping time for an order depends mostly on the shipping method - UPS Ground is standard, and is complimentary on orders over $74.95. For most addresses, this method will have your items to your door in 3 to 5 business days.

Expedited shipping is available, but the same policies apply – your order will typically ship within one business day. Please factor that processing time into your decision when considering your shipping method.

We do our best to update the shipping status of your order as soon as tracking information is provided by the shipper. Sometimes, though, we don't get the information in time to process it before your items are actually delivered. You can always get in touch with us at shipping@onlytravelbags.com if you're concerned about the length of time between your order and receiving tracking info. We may be able to email it directly to you without you having to wait on your online account to be updated.

Should your shipment arrive damaged or incomplete, please contact OnlyTravelBags.com via email at shipping@onlytravelbags.com so that we may file a claim with the shipping company. We may require your cooperation with the claim, as shipping providers will typically need to make arrangements to obtain the damaged shipment in order to evaluate the claim.

We are unable to offer free shipping to Alaska or Hawaii, even if the order is over $74.95, because we would lose lots of money, quite frankly. For anywhere in the continental U.S., shipping charges for all of our products are pretty uniform, and very predictable. The cost is not much different to ship a case or bag to Maine than it is to ship to California. However, to ship to Alaska or Hawaii could cost more than the item's cost.

Obviously, we wish we could offer free ground shipping to AK and HI, but because of the size and weight of our packaging, it simply isn't feasible for us to do so. Thank you for your understanding.